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MARK OLSHAKER returns to discuss his latest book (co-authored with profiling pioneer John Douglas) "When a Killer Calls." We will be looking at the kidnapping and murder of Shari Smith and Debra May Helmick in 1985. We will look at the utilzation of the ESDA machine and John's high stakes staged memorial service and use of the media to lure the UNSUB out from hiding. We'll delve into the UNSUB's taunting calls to the Smiths' home and examine the long history of UNSUBs taunting the media in their sick quest for publicity. We will delve into other captivating cases as well and conclude with how familiess can thrive despite tragedies.